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| ICC RECEIVES MCGRAW-HILL’s SERVICE EXCELLENCE AWARD |
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| PORTLAND, OR, October 2003—At this year's McGraw-Hill Higher Education Vendor Summit, held in Chicago, Ill., Interactive Composition corporation was the recipient of the Service Excellence Award. This honor is given to the composition vendor who exhibits the strongest customer service during the publishing production year. | |||
| McGraw-Hill staff vote on which vendor they believe deserves this award by rating each vendor on a scale of 1 through 5. Interactive Composition Corporation scored 4.41 and higher in all categories. Some of the anonymous comments included: |
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"In my eyes they work as an extension of McGraw-Hill instead of as a separate company." |
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"The pagers did an excellent job and they impressed the authors with the intelligence of their queries." |
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"The art department seemed able to handle whatever I threw at them." |
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"Even the guy in the mailroom is first rate." |
| This is the third award in three
years given to Interactive Composition Corporation at the McGraw-Hill Vendor Summit. In 2001, Interactive Composition Corporation received
the Partnership Award, for most improved vendor; and in 2002, the company
earned the coveted Star Vendor Award, given to the compositor who rates
the highest in all categories. |
| About ICC Macmillan |
| ICC Macmillan is a full-service book production company with offices in Portland, Or., and New Delhi, India. ICC Macmillan offers composition and editorial services, including copyediting, proofreading, indexing, and technical illustration; composition using LaTeX, Quark, Word, and FrameMaker; interactive multimedia development; and data conversion services (OeB, XML, SGML, and HTML). The company offers the highest level of support to all clients and projects through its Portland-based project management team. ICC Macmillan offers insightful solutions for their customers and maintains a proactive role in both composition and digitizing content in the ever-evolving publishing world. |
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